الشحن والتوصيل
1. How Long Does Processing Take?
Orders are processed within 1–2 business days after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
2. Shipping Times & Methods
We offer the following shipping options at checkout:
- Cairo & Giza: 2–5 business days
- Other Governorates: 4–7 business days
3. Do You Offer Free Shipping?
Yes! We offer free standard shipping on all orders over 2000 EGP. Orders below this threshold are charged a flat shipping fee at checkout based on your selected method.
Shipping fees by governorate / region
| Governorate / region | Standard shipping |
|---|---|
| Cairo & Giza | 82 EGP |
| Alexandria & Beheira | 89 EGP |
| Delta & Canal | 95 EGP |
| North Upper Egypt (Fayoum, Beni Suef, Minya, Asyut) | 112 EGP |
| South Upper Egypt (Sohag, Qena, Luxor, Aswan, Matrouh) | 128 EGP |
| North Coast (Sahel) | 131 EGP |
| Sinai & New Valley (Red Sea, Sharm, Kharga) | 148 EGP |
For a North Coast address under Matrouh governorate, select the North Coast shipping option at checkout. For an address in Matrouh outside the North Coast, select the Matrouh option.
4. Can I Track My Order?
Absolutely. Once your order ships, you will receive an email containing your tracking number and a link to follow your package in real time. Please allow up to 24 hours for tracking information to update after dispatch, or feel free to contact our customer support team.
5. What If My Package Is Lost or Delayed?
If your tracking shows no movement for more than 5 business days, or if you believe your package is lost, please reach out to us at info@mamaknows.com with your order number. We will investigate and work with the carrier to resolve the issue as quickly as possible.
6. Can I Change My Shipping Address?
Address changes can only be made before your order is dispatched. Please contact us immediately at info@mamaknows.com if you need to update your delivery details. Once an order has shipped, we are unable to redirect it.
7. What Happens If I'm Not Home for Delivery?
If no one is available to receive the package, the carrier will typically leave a notice and attempt redelivery. If two delivery attempts fail, the order will be returned to our warehouse. Please follow the instructions on the carrier's notice to arrange collection or schedule a new delivery time.
Still have questions? Contact our support team at info@mamaknows.com
الاستبدال والمرتجعات
1. 14-Day Return Period
You have 14 days from the date you receive your order to request a return or an exchange.
2. Condition Guidelines
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition.
- With all original tags and packaging intact.
- Free from any stains, odors, or pet hair.
3. How to Start Your Return
Please email us at info@mamaknows.com with your order number. We will provide you with a return authorization and instructions on where to send your package.
4. Shipping Costs
- Refunds: A return shipping fee (based on your location) will be deducted from your refund.
- Faulty Items: If we made a mistake or the item is damaged, we cover all shipping costs.
| Governorate / Region | Shipping Fee | Exchange Fee | Open Bag Fee | Return Fee |
| Cairo & Giza | 82 EGP | 98 EGP | 7 EGP | 93 EGP |
| Alexandria & Beheira | 89 EGP | 105 EGP | 7 EGP | 93 EGP |
| Delta & Canal | 95 EGP | 111 EGP | 7 EGP | 93 EGP |
| North Upper Egypt (Fayoum, Beni Suef, Minya, Asyut) | 112 EGP | 128 EGP | 7 EGP | 93 EGP |
| South Upper Egypt (Sohag, Qena, Luxor, Aswan, Matrouh) | 128 EGP | 144 EGP | 7 EGP | 93 EGP |
| North Coast (Sahel) | 131 EGP | 147 EGP | 7 EGP | 93 EGP |
| Sinai & New Valley (Red Sea, Sharm, Kharga) | 148 EGP | 164 EGP | 7 EGP | 93 EGP |
5. Refunds
Once we receive and inspect your item, we will process your refund to your original payment method within 5-7 business days.
Questions? Contact our support team at info@mamaknows.com